Frequently Asked Questions about WOW

Find the answers here, to the most frequently asked questions:

1What are WOW’s opening times?
WOW opens at 9:00 and closes at 24:00. However, within the district, there are specific opening times for different areas.

OPENING TIMES FOR EXPERIENCES:
Monday to Friday | 12:00 to 20:30
Saturday and Sunday | 10:00 to 20:30
(Last entry at 19:00)
The ticket offices will be open 1 hour before the Experiences open.

OPENING TIMES OF THE EXPERIENCE SHOPS:
Monday to Friday | 12:00 to 21:00
Saturday and Sunday | 10:00 to 21:00

OPENING TIMES FOR THE CHOCOLATE STORY, SHOP & VINTE VINTE CAFÉ:
Monday to Friday | 10:00 to 21:00
Saturday and Sunday | 10:00 to 21:00
For the opening times for each of our restaurants and bars, please consult their respective page on this website.
2Do I have to pay to get into WOW?
WOW is a free to enter district, you only pay to enter our museum experiences and for your food and drinks in our restaurants, bars and cafés.
3What is the best way to get to WOW?
WOW is located in a historical area of Vila Nova de Gaia and the preservation of the district and its heritage is paramount, we recommend arriving by public transport.

WOW is located in Rua do Choupelo, in Vila Nova de Gaia and has three main entrances:
1) Coach and taxi drop off point is below The Yeatman Hotel
2) Entrance on Rua do Choupelo
3) Entrance on Largo Joaquim Magalhães.

4How long does a visit to WOW take?
WOW is an entire district full of experiences, restaurants, bars, cafés and shops to explore, and the time spent is in accordance with the time available to you.

The average time needed for a museum experience is approximately 2 hours.
5Where can I purchase tickets?
From the opening day, 31st July 2020, tickets can be purchased directly on this website: https://tickets.wow.pt/. Alternatively, our onsite ticket office opens 1 hour before the experiences.
6What languages of the experiences in?
All our experiences are available in Portuguese and English.
7When they say 6 experiences, what do they mean?
WOW is a district that has six museum quality experiences, we call them experiences because they are more interactive and experiential.

The six experiences are: Wine Experience, Planet Cork, Porto Region Across The Ages, The Bridge Collection, The Chocolate Story and Porto Fashion & Fabric Museum.

To learn more about each of them please access the following link: https://wow.pt/experiences/
8Is there a lost & found and how do I access is?
In the case any visitor forgets a personal item and one of our members of staff finds it, you should go to our information desk at the main reception, where lost and found is located.
9Does WOW have ATM machines?
Yes, WOW has 2 ATM machines, located next to the main ticket office and the ticket office on Rua do Choupelo.
10Is WOW accessible for people with reduced mobility?
WOW is accessible for people with reduced mobility. We have lifts in several areas of the district. We are also able to provide a wheelchair for those who need it. Please contact our information team who will be happy to help.

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