WSET Private Policy

 

 

The Wine School at the World of Wine -  WSET Policies

 Diversity & Equality Policy 

The Wine School at the World of Wine is committed to upholding the principles of diversity and equality in all areas of its work, seeking to ensure that all students and other stakeholders are always treated fairly and equally.

The Wine School at the World of Wine assures equality of opportunity for students by:

  • Promoting open access to WSET qualifications (having regard to the legal minimum age for the retail purchase of alcohol and assessment competence standards);
  • Allowing students with special educational needs, disabilities or temporary injuries to access WSET assessments without changing the demands of the assessment in line with our Reasonable Adjustment and Special Consideration policies;
  • To have a diversity and equality policy in place which promotes open access to WSET qualifications;
  • Collating and monitoring data on candidate age, gender, ethnicity and access arrangements, which are reportable in a non-attributable format;
  • Inviting feedback on diversity issues from students and other stakeholders;
  • Working with relevant organisations as appropriate to develop measures to identify and prevent inequality of opportunity; and
  • Reviewing this policy regularly to ensure it continues to meet legislative and organisational requirements and is fit for purpose.

Note to Student

Students who believe they may have been unfairly discriminated against by the Wine School at the World of Wine should raise this first with the Director of the Wine School at the World of Wine. The Director of the Wine School at the World of Wine will follow up thoroughly and appropriately.  This policy is available to students upon request.

If a student is not satisfied with this response they can refer to the Complaints Policy.

 

Conflict of Interest Policy 

Introduction

The Wine School at the World of Wine, as an Approved Programme Provider (APP) for WSET, will identify, report to WSET, monitor and manage all conflicts of interest which may have an adverse effect on the WSET programs and qualifications offered.  The Wine School at the World of Wine will take all reasonable steps to prevent and/or mitigate such adverse effect where it exists.

This document offers guidance to individuals engaged in activities undertaken on behalf of WSET (the awarding organisation of the Wine & Spirit Education Trust) which have potential to lead them to act contrary to the interests of WSET in the delivery, assessment and award of its regulated qualifications.

It defines what is meant by conflict of interest, describes such conflicts of interest in the context of working with WSET, identifies those conflicts of interest that can be managed and are therefore acceptable and those that cannot be manage and are therefore unacceptable. It also gives examples of potential conflicts of interest.

Scope of this Policy

This policy is applicable to all members of the Wine School at the World of Wine staff involved in the delivery, administration and/or marketing of WSET programs of study leading to WSET qualification, or the Wine School at the World of Wine staff acting in any other capacity on behalf of WSET Awards.

This policy may also apply in particular to employees, or family members of employees, of the Wine School at the World of Wine undertaking study of WSET programs delivered by the Wine School at the World of Wine and leading to WSET qualification.

This policy should be considered in instances of both actual and perceived Conflict of Interest.

Definition of Conflict of Interest

A Conflict of Interest exists where an individual has interests or loyalties that could adversely influence their judgement, objectivity or loyalty to WSET when conducting activities associated with WSET qualifications.

These can arise in many different aspects of an awarding organisation´s activity, such as:

  • An individual whose personal interests or loyalties conflict with their WSET involvement;
  • An individual who receives remuneration for services that conflict with their WSET involvement, and/or
  • An individual whose acts put WSET Awards in a position of non-compliance with its regulatory responsibilities.

Whilst it would be impossible to give a definitive list of scenarios presenting potential for conflict of interest, examples of Conflicts of Interest may include:

  • The undertaking of any assessment of candidates by an individual who has a personal interest in the result of the assessment for any or all individuals concerned;
  • The undertaking of any moderation of assessment of a student by an individual who has a personal interest in the result of the assessment for any or all individuals concerned;
  • The tutoring of students by an individual involved in the assessment process;
  • The undertaking of a WSET qualification by any individual employed by the Wine School at the World of Wine;
  • The invigilation of a WSET assessment by any individual involved in the delivery of training leading to the assessment;
  • The employment by the Wine School at the World of Wine of individuals engaged in the delivery of taught programmes or in the role of Internal Assessor in another APP;

Some of these Conflicts of Interest can be managed and are therefore acceptable. For example, where an employee of an APP, such as the Wine School at the World of Wine, undertakes a WSET qualification, measures can be put in place to maintain the integrity of the assessment, provided this has been notified to WSET in advance.

Some Conflicts of Interest cannot be managed and are not acceptable. For example, it would be inappropriate for an individual involved in the compilation of examination papers to teach or coach students.

Identification of Conflicts of Interest

Any individual involved in the delivery of WSET qualifications who becomes aware of a Conflict of Interest must inform WSET in writing to QA@wsetglobal.com.

 

Management of Conflicts of Interest

If the Wine School at the World of Wine were to fail to declare a potential conflict of interest, this would be a breach of the WSET criteria for approval, and sanctions may be applied to the Wine School at the World of Wine´s approval status as a result of any such non-disclosure.

WSET has processes and procedures in place to manage actual or perceived conflict of interest. These include the exclusive involvement of WSET Awards staff in the creation of all assessment materials, moderation of all internal assessment conducted by the Wine School at the World of Wine (as the APP), and moderation of all written examinations not marked by optical mark readers.

There may be other instances of conflict of interest for which the WSET does not have documented procedures in place. Such instances will be handled on an individual basis to ensure that the integrity of WSET assessments is not compromised.

The Wine School at the World of Wine has measures in place to ensure Conflicts of Interest do not occur.  All students attending WSET courses at the Wine School at the World of Wine will be treated equally and without unfair due advantage.  In particular, exam materials will remain in a secure location and sealed until opened at the examination to ensure no one has access to the questions prior to the exam. 

Any potential Conflicts of Interests must be raised with the Director of the Wine School at the World of Wine in writing.  The Director will then determine if there is a true Conflict of Interest.  If a potential Conflict of Interest is identified, WSET will be notified.  If possible, a means to mitigate such Conflicts of Interest will be proposed and agreed to with WSET. 

If a student is not satisfied with this response they can refer to the Complaints Policy.


Malpractice and Maladministration Policy

Introduction:

The Wine School at the World of Wine (hereafter The Wine School), as an Approved Program Provider (APP) for WSET®, will ensure the delivery and administration of any WSET® coursework and qualification complies in all respects with the rules, regulations and procedures set out in the WSET® APP Operating Handbook. All WSET® Examinations run by The Wine School will be administered in line with the Centre Agreement, Code of Practice and Invigilation Instructions provided in the Operating Handbook, and Examination Regulations issued to all APPs and Students in the Qualification Specifications.

Failure by The Wine School to abide by these criteria will be considered Malpractice and/or Maladministration and may affect The Wine School´s ability to continue teaching WSET® qualifications. 

Malpractice can arise from any act, omission, event, incident or circumstance that prejudices learners, affects public confidence in the qualification, affects the standards of qualifications which the awarding body makes available or affects the ability of the awarding body to undertake the development, delivery or award of qualifications. Maladministration relates to a failure by The Wine School to offer WSET® Qualifications in accordance with the rules, regulations and operating procedures set out in the WSET® Operating Handbook.

Scope:

This policy, with reference to malpractice, this policy applies to both The Wine School staff involved in administering and delivering WSET® coursework and examinations, as well as candidates/students undertaking WSET® study and qualification. 

With reference to maladministration, this policy applies to all The Wine School staff involved in administering and delivering WSET® coursework and examinations.

Definitions:

Definition of Malpractice

Malpractice is essentially any activity or practice which deliberately contravenes regulations and compromises the integrity of the learning and assessment process and/or the validity of qualifications.

Malpractice will include, but is not limited to:

  • Actual or attempted plagiarism, or cheating, of any nature by candidates;
  • Use or attempted use of any reference material or electronic device during a closed book examination;
  • Disruptive behaviour by candidates in the examination;
  • Candidates in breach of published Examination Regulations and APP in breach of invigilation rules or the Code of Conduct;
  • Fraudulent use of WSET® certificates;
  • A deliberate attempt to discredit the WSET®, or to bring the WSET® into disrepute in any way;
  • Issue of bogus examination results;
  • Insecure storage of examination papers;
  • Unauthorised amendment, copying or distribution of examination papers;
  • Use of unapproved or ineligible educators to deliver a qualification course, or use of unauthorised Internal Assessors;
  • Change of examination location or altered facilities so they no longer meet the required standards;
  • Failure to administer examinations in line with the assessment requirements;
  • Denial of access to resources (premises, records, information, candidates and staff) by authorised WSET® representatives;
  • Denial of access to resources (premises, records, information, candidates and staff) by authorised Regulatory Authorities, and
  • For the purpose of this policy this term also covers misconduct and forms of unnecessary discrimination or bias towards certain or groups of learners.

Major Malpractice

Serious and/or deliberate breaches of conduct, or serious neglect of professional duty which represents a high risk to the integrity of the qualification. Major Malpractice could result in the invalidation or revocation of examination results to a student and/or approval of The Wine School to act as an APP. An example of Major Malpractice would be, ‘Fraudulent use of WSET® certificates and the issue of false examination results’ or ‘Unauthorised amendment, copying or distribution of examination papers’.

Minor Malpractice

Minor and/or accidental breaches of conduct or neglect of professional duty, or those more major breaches not considered to be deliberate or malicious in intent, represent a lower risk to the integrity of the qualification and would not affect examination results or certification. Examples of minor malpractice could include, ‘failure to follow procedures laid out in the Operating Handbook’ or ‘Change of examination location or altered facilities so they no longer meet the required standards’.

Definition of Maladministration

Maladministration is essentially any activity or practice which results in non-compliance with administrative regulations and requirements and includes the application of persistent mistakes or poor administration.

Maladministration will include, but is not limited to:

  • Failure to follow procedures or adhere to regulations as laid out in the APP Operating Handbook;
  • Failure to return examination papers within the required timeframe;
  • Returning exam papers by regular post and not recorded delivery or trackable courier;
  • Failure to issue results to candidates in a timely manner;
  • Breach or infringement of WSET® copyright and trademarks;
  • Non-payment of fees for WSET® services or examinations;
  • Breach of the Conflicts of Interest Policy;
  • Breach of the Centre Agreement or APP Code of Conduct, and
  • A change in ownership or senior personnel of The Wine School that results in new management being unable to meet WSET® Awards criteria.

Policy:

The Wine School will treat all allegations or reports of suspected malpractice and/or maladministration seriously and conduct a full investigation into such allegations.

In addition, The Wine School will report any potential case of malpractice by Candidates, Educators, Invigilators or The Wine School Staff to the Director of The Wine School and Quality Assurance Manager at WSET® immediately, using the Notification of Potential Malpractice Form.

In cases where allegations of malpractice and/or maladministration made against staff of The Wine School, staff will cooperate fully with all investigations, whether internal or conducted by an Officer of WSET®. The Wine School Director agrees to co-operate fully with WSET® in any investigation of alleged Malpractice at The Wine School, including the removal and/or suspension of staff from their WSET® duties during such investigation.

Procedures:

Procedure for making an allegation of malpractice or maladministration:

Anyone who identifies, or is made aware of suspected or actual cases of malpractice or maladministration at any time, must immediately notify the Wine School Director.

The notification should be in writing/email and enclose appropriate supporting evidence.

All allegations must include (where applicable):

  • Candidate’s name (where a candidate is involved);
  • The Wine School staff member(s)’ name and job role (where staff are involved), and
  • Nature of the suspected or actual malpractice or maladministration, and associated dates and details.

The Wine School Director will report allegations of malpractice, without delay, to WSET®.

In the case of suspected or confirmed maladministration, the Wine School Director will carry out an investigation and seek advice from WSET® regarding corrective actions and any other consequences.

Candidates making an allegation directly against The Wine School´s staff also have the option to notify WSET® directly if they so choose.

 

WSET® Awards´ Responsibility

WSET® Awards will confirm receipt of a report of suspected or actual malpractice within 3 working days.

Should a case of malpractice be raised with WSET® Awards against the APP, the Wine School Director, or other appropriate person within the management of the APP, will be notified and invited to respond prior to further action being taken.  Notwithstanding the foregoing, WSET® Awards reserves the right to immediately suspend an APP’s approval if, after consultation with the WSET’s Chief Executive, it is decided that such a suspension is required to protect the reputation of the WSET, and to prevent any possible re-occurence of the alleged malpractice.  In such circumstances, the APP will be notified immediately and will be required to co-operate with the WSET® whilst the alleged malpractice is investigated.

WSET® Awards will appoint a suitably trained officer to investigate the alleged malpractice and this officer will request supporting evidence from the APP, Candidate or other parties to validate the report of suspected or actual malpractice.

When supporting evidence has been supplied, WSET® Awards will conduct a full investigation of the suspected or actual malpractice to identify the cause and to determine whether malpractice has actually occurred.

Where it is determined that malpractice has occurred, a report will be filed. This will include whether the malpractice is accidental or deliberate, and represents a major or minor threat to the integrity of the qualification, and specify any sanctions that are to be applied to the APP, their staff or the candidate concerned.  If malpractice has been alleged against a candidate, a summary of the investigation and the findings will be sent to the candidate; if the malpractice has been alleged against the APP the summary will be sent to the Wine School Director, and the candidate or Wine School Director will be advised of the sanctions being imposed.  They will also be advised of the General Appeals Policy should they wish to appeal the decision that has been made.

Any case of malpractice that threatens the integrity of the qualification, results issued or certification will be reported to the Regulatory Authority, and following discussion with the Regulatory Authority, other Awarding Bodies may be notified.

Where the report is the result of an internal investigation by the APP, WSET® Awards will review all the documentation supplied and action taken to ensure that any decisions made by the APP are valid and conform to this policy.  WSET® Awards may request additional information to determine whether any additional sanctions should be applied to the APP, their staff or the candidate concerned.

The Wine School´s Responsibilities

The Director of the Wine School is responsible for ensuring that all staff involved in the delivery and / or administration of the WSET® programme run it in accordance with the rules, regulations and procedures set out in this manual, and are aware of, and comply with, this policy. 

The Director of the Wine School will co-operate fully with WSET® Awards in any investigation of alleged malpractice at the APP including the removal and / or suspension of staff from their WSET® duties during such investigation.

Potential Sanctions Against The Wine School

In cases of alleged malpractice or maladministration, WSET® Awards has the right to apply sanctions.  This may include suspension of approval to operate WSET® Awards courses with immediate effect if such action is approved by the Chief Executive of the WSET® whilst an investigation is carried out.

Following an investigation by WSET® Awards, it may be necessary to apply one or more of the following sanctions against the organisation and/or their staff.

  • Creation of an action plan / letter of warning;
  • Completion of a self-assessment form by the APP;
  • Completion of an APP re-approval visit (travel costs may be charged to the APP);
  • Mandatory re-training of educators and / or assessors;
  • Application of administration charges;
  • Withdrawal of internal assessment permissions;
  • Invalidation of examination results / certification;
  • Withdrawal or temporary suspension of approval to offer a specific WSET® qualification;
  • Withdrawal or temporary suspension of approval to offer all WSET® qualifications;
  • Withholding examination results that are under investigation;
  • Rejection of orders for further materials or examination papers;
  • Withdrawal of credit facilities, and moving account to a “cash on order” basis; and/or
  • Charging of interest on overdue amounts.

Where previously agreed corrective measures are not implemented, the sanctions will progress to the next level of severity following the guidelines of the NVQ Code of Practice.

It is WSET Awards intent that no learner should be disadvantaged by any instance of malpractice or maladministration that has arisen by the actions (or non-action) of the APP.  However where such breach undermines the integrity of the assessment process, it may be necessary to invalidate the exam that has been held and require the APP to arrange a free resit for candidates at their convenience.

Potential Sanctions Against Candidates

Following an investigation by WSET® Awards, it may be necessary to apply one of more of the following sanctions against an individual candidate or candidates.

  • Letter of warning;
  • The disallowing of an examination result;
  • The invalidation of a certificate and/or unit certificate and recall of certification already issued; and/or
  • Refusal of entry to future WSET®

 

Decisions & Appeals

All decisions with regard to malpractice will be communicated in writing within 20 working days following receipt of supporting documentation. Where it is not possible to respond within this timeframe, a written response will be given providing a date for completion.

Any candidate, educator, invigilator or APP has the right to appeal any decision made against them as detailed in the WSET® Customer Service Statement.

 

Complaints Policy 

Complaints Procedure - Our commitment to you

At the Wine School at the World of Wine our customers are important to us, and we believe that if a customer wishes to make a complaint or register a concern they should have the right to a fair, swift and courteous service.

Aim

The aim of the Wine School at the World of Wine is to ensure that its complaints procedure is properly and effectively implemented, and that complainants feel confident that their complaints and concerns are listened to and acted upon promptly and fairly.

Goals

  • Customers are aware of how to make a complaint and that the Wine School at the World of Wine provides easy to use opportunities to register a complaint.
  • All complaints will be taken seriously and dealt with impartially. We aim to assist students in resolving issues regarding bookings, courses or non – exam related concerns and to promote a positive experience for our students.
  • The Wine School at the World of Wine will do its best to resolve student complaints for the academic and non-academic issues in a timely manner with the aim of resolving and settling a formal complaint in 20 working days or less. On occasion, the process may take longer. Records of student’s complaints will be retained for two years. No student will be criticised or retaliated against for using this procedure in a cooperative manner.

If you have a complaint or concern that you wish to raise, then please contact the Director of the Wine School at the World of Wine (wineschool@wow.pt) or call us at +351 220 121 226 and ask for a complaints form.

Complaints Procedure:

  1. Your complaint form or email should be submitted in writing by emailing the Director of the Wine School at the World of Wine at wineschool@wow.pt (adding reference: Complaint).
  2. We are committed to dealing with your complaint without any discrimination or prejudice. Please note, your complaint will be confidential and if your complaint is on behalf of someone else, we must know that you have their permission before we can proceed any further.
  3. Please provide us with your contact details (address, email address, telephone number), specific details of the complaint and any supporting evidence you may have or details of any previous attempts you have made to resolve your complaint.
  4. Your complaint will be dealt with by the Director of the Wine School at the World of Wine. We will acknowledge your complaint within 3 working days and endeavour to send a final response to you within 20 working days of the date you raised it with us. If we are unable to provide you with a final response within this timeframe, we will send you an update explaining why and advice when you can expect a final response.
  5. If more than 6 weeks from the date of your complaint has passed and you have not received a final response from us, or you are still dissatisfied with the response you have received (at any stage of the process), your complaint will be referred to the WSET Headquarters in London, England.
  6. If the response you received is not satisfactory, you may file a complaint with the WSET Quality Assurance team about the Wine School at the World of Wine via email QA@wsetglobal.com.

Please also note, as per Portuguese law, the Wine School at the World of Wine also has an Online Complaints Book which students can avail themselves of.

 

Reasonable Adjustment Policy 

Introduction

WSET and, in turn, the Wine School at the World of Wine seeks to assess all students in a way that puts them at no disadvantage, or advantage, over other students.

A reasonable adjustment is any action that helps to reduce the effect of a disability or difficulty that places the student at a substantial disadvantage in the assessment situation. Reasonable adjustments are approved by WSET and put in place before the assessment activity takes place; they constitute an arrangement to give the student access to the qualification. The use of a reasonable adjustment is not taken into consideration during the assessment of a student’s work.

Scope of this policy

Reasonable adjustments must not give unfair advantage over students for whom reasonable adjustments are not being made or affect the reliability and validity of the assessment outcomes as detailed in the applicable specification. Reasonable adjustments may involve:

  • Changing standard assessment arrangements, for example allowing students extra time to complete the assessment activity;
  • Adapting assessment materials, such as providing materials in large text format;
  • Providing access facilitators during assessment, such as a sign language interpreter or reader;
  • Re-organising the assessment room, such as removal of visual stimuli for an autistic student.

Note, the examination will be in the same language of the course.  Requesting the exam in another language is not considered a reasonable adjustment. 

Applying for a reasonable adjustment

The Wine School at the World of Wine must identify at the time of a student’s enrolment any special needs which may require a reasonable adjustment at the time of the examination. The Wine School at the World of Wine must submit a Reasonable Adjustment Application Form to the WSET at least eight weeks before the examination date in the case of WSET qualifications at Levels 1-3. Supporting evidence must be provided with the completed form.

The specific arrangements for the examination process itself, or for marking, will be agreed in each case between the Wine School at the World of Wine Examinations Officer and WSET, and will vary according to individual circumstances. WSET reserves the right to seek the advice of independent agencies as appropriate in coming to a decision on specific arrangements. Please note the Wine School at the World of Wine cannot offer reasonable adjustments to any students until this has been agreed with WSET.

Special Consideration Policy 

Introduction

Special consideration is an action taken after an assessment to allow students who have been disadvantaged by temporary illness, injury, indisposition or adverse circumstances at the time of the assessment to demonstrate attainment.

Scope of policy

Special consideration will not give unfair advantage over students for whom special consideration is not being applied or alter the assessment demands of the qualification as detailed in the applicable Specification. A student may be eligible for special consideration if:

  • Performance in an assessment is affected by circumstances beyond the control of the candidate. This may include recent personal illness, accident, bereavement or examination room conditions;
  • Alternative assessment arrangements which were agreed in advance of the assessment proved inappropriate or inadequate;
  • The application of special consideration would not mislead the user of the certificate as to the student’s attainment.

Please note that WSET do not offer ‘Aegrotat’ awards and that all assessment requirements of WSET qualifications must be met.

Applying for special consideration

The Wine School at the World of Wine must submit a Special Consideration Application Form to WSET within 10 working days of the assessment date for which special consideration is being sought. Eligibility will only be considered if accompanied by supporting independent documentation.

In cases of serious disruption during the examination, the Wine School at the World of Wine Examinations Officer must submit a detailed report of the circumstances and students affected to WSET. This must be returned with the completed examination papers. The Wine School at the World of Wine will keep records of all applications for special consideration

Students and their advisors should be aware that it is not appropriate to make requests for reasonable adjustments where the student’s difficulty directly affects performance in the attributes that are the focus of the assessment.

The Wine School at the World of Wine will keep records of all reasonable adjustment applications

Data Protection Policy 

As part of the World of Wine, the Wine School at the World of Wine is included in its Privacy Policy found online at:

https://wow.pt/privacy-policy/

In line with the World of Wine´s Data Protection Policy, the WSET and the Wine School at the World of Wine will retain and store your personal data for exam purposes.  This includes your name, date of birth, and an email address which is used to register a student on the WSET  database.  This email address is assigned an unique candidate number which WSET stores permanently. WSET does not use this information for anything other than to keep track of qualification records.

As per WSET regulations, the Wine School at the World of Wine will must keep a copy of its courses, and the participants´ names and when they attended courses.  This course and exam data will be stored for a minimum of 3 years. 

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Cancellations and Refunds Policy  

TERMS & CONDITIONS  

Cancellation and Refunds Policy

  1. Full payment is required at the time of registration. Students will only be registered once proof of payment has been received by the Wine School at the World of Wine (wineschool@wow.pt) along with a completed booking form, and payment is received by our bank.  Students will then receive a booking confirmation via email. No advance bookings will be accepted.
  2. Payments are non-refundable.
  3. You can transfer it once to another person or to a future course of the same type, if you contact us (wineschool@wow.pt) 21 working days or more before the start date for a fee of 50€ plus the cost of any additional study materials which may be applicable. If you contact us after this period, you will not receive a refund nor be able to transfer to another person or to future course of the same type.
  4. If a confirmed course booking is cancelled during the 21 working days prior to the start of the course, or at any time after the start of the course, no refund or transfer of the course fees will be made.
  5. Please note all transfers are subject to availability on alternative course/examination dates.
  6. The Wine School at the World of Wine reserves the right either to change the date of a course or cancel a course if the minimum required number of students is not reached. Alternative dates will be notified 15 working days prior to the planned start date of the original course. The enrolment fee that was already paid by the student will be transferred to the new course with no additional charge. In case the new dates were nonviable for the student, the entire course fee will be refunded in full by the Wine School at the World of Wine.
  7. In the rare event, the Wine School at the World of Wine has to cancel a course you will be given the option to register for the next course of the same kind or receive a full refund. This decision is made more than 15 working days prior to the course start date. The Wine School at the World of Wine does not cover travel expenses in the event that we need to cancel a course as sufficient advance notice will be given.
  8. There are no refunds for missing courses due to inclement weather or personal circumstances.

 

 

Course Materials

  1. Once the payment has been received and the place confirmed by the Wine School at the World of Wine, the study pack will be sent to the student´s address indicated in the booking form no later than two weeks prior to the course start date. Note, the pack is bulky and requires a signature – please indicate an alternative delivery address if necessary. It is essential that a daytime telephone number is provided on your booking form. Please note that your telephone number will be sent to our transporter to notify you of your delivery. If you do not wish your phone number to be sent to this secure third party, please contact the Wine School at the World of Wine before booking to arrange another method of receiving materials. It is important for the student to provide a complete and accurate delivery address.
  2. Any returned materials to the Wine School at the World of Wine by the transporter will automatically result in an additional cost of return being charged to the student.
  3. Should the student be successful, the final WSET certificate and pin will be sent to the same address.
  4. Every change/update in the personal data must be communicated to the Wine School at the World of Wine to ensure these abovementioned materials are received.

 

Examinations

  1. No student will be permitted to sit the examination without having attended the related course.
  2. On the day of the exam, the student must provide an ID-card or passport with personal photograph and the same number provided in the booking form. If not, the student will not be allowed to sit the examination.
  3. Examination dates are fixed to the course which you book.
  4. If the student cannot sit the examination on the fixed date of the booked course, he/she must send a transfer request to an alternative date by email to wineschool@wow.pt at least 15 working days before the original examination date. If an alternative exam date of another course of the same level has been already fixed by the Wine School at the World of Wine, the student will not incur any administration fee.
  5. If transfer requests are made during the 15 working days before the examination date or the alternative date for the exam linked to new courses has not been arranged yet, the student will incur the admin fee of 50€ and cost of examination paper which will have been ordered via WSET Awards.
  6. The student must read the Course Specification available on https://wow.pt/wine-school/ under each course section.

 

Re-Writing the Examination

  1. Students who have not passed the examination have the right to re-sit the exam. The request must be sent by email to wineschool@wow.pt up to 15 working days after receiving the exam results. The student will be required to pay the related exam fee for re-sits which will be communicated by the Wine School at the World of Wine accordingly to the rates agreed by the WSET Awards.
  2. Students will incur a re-sit fee for the exam. For WSET level one the fee is 75€; for WSET level two the fee is 100€.

 

Special Considerations Policy

  1. At the Wine School at the World of Wine we strive to create an inclusive environment for all of our students and will make any reasonable attempt to provide support if you have any additional access or educational needs as a result of a disability. Requirements will be evaluated on an individual case basis and at least 7 working days before the course start date. Please contact us at +351 22 012 1226 or email wineschool@wow.pt to discuss your needs together.