TERMS & CONDITIONS

HILODI – Historic Lodges & Discoveries, S.A., registered with the single company registration and taxpayer number 513.165.096, with registered headquarter at Rua do Choupelo, 250, 4400-088 Vila Nova de Gaia, and a share capital of 4,050,000.00 Euros, RNAAT nº: 567/2020, hereinafter referred to as “WOW” is a Managing Entity of the TOURISM RECREATION COMPANY, identified as “WORLD OF WINE”. The website www.wow.pt is owned by HILODI – Historic Lodges & Discoveries, S.A.

For any information concerning the website www.wow.pt or these General Conditions of Contract and Use (hereinafter shortened as “General Conditions“) you may contact WOW through any of the following means of communication:

• Email: [email protected]
• Post mail: HILODI – HISTORIC LODGES & DISCOVERIES, S.A.
• Rua do Choupelo, 250 4400-088 Vila Nova de Gaia
• Telephone: +351 220 121 200 – Monday to Friday, from 10am to 6pm

The reproduction, transfer, dissemination or data storage of the contents on www.wow.pt without prior written consent are expressly forbidden. You can also purchase your tickets at the World of Wine ticket offices.

These General Conditions aim to define the conditions of the ticket sales for the World of Wine experiences. Navigation on the website www.wow.pt, as well as the online purchase of any show ticket, implies acceptance of these General Conditions. WOW reserves the right to change these General Conditions without prior notice, by posting any changes on the website www.wow.pt and make these changes available for consultation at the World of Wine ticket offices. Tickets sold at tickets.wow.pt and at the World of Wine ticket offices are reserved for private customers.

Dedicated to both amateur and experienced wine enthusiasts, The Wine Experience aims to demystify wine. Join a voyage of discovery through the diverse wine regions of Portugal and explore the richness and diversity of vineyards, soil, climate and grape varieties. Discover the different processes and stages that take place to ensure the best quality from root, vine and grape to glass. Following this experience, with the extra knowledge and understanding, you will feel more confident when ordering wine at any restaurant and what styles work best with certain food.

The Art of Drinking is a comprehensive collection of drinking vessels, that shines a light on the stories and customs associated with drinking, it’s daily use and in rituals, commemorations and celebrations. The collection is a journey through time, telling the story of humanity through the evolution of drinking vessels, from earliest civilisations to the present day. With more than 1,800 vessels and glasses on display, the oldest piece in the collection dates back to the year 7000 BC.

The Porto Region Across The Ages experience is an excellent starting point to understand the Invictus city of Porto. Shining a light on history, the city’s culture and its people; laying bear its foundations, the setbacks, the conquests, the explorations and wars that have defined Portugal: fortunate, with an identity full of culture and heritage. Before looking for what to see and do in Porto, a visit to PRATA will help to understand the city, its people and its character: full of vigour and energy, affability and resourcefulness.

Embark on a journey across the extraordinary world of chocolate, to find out where it comes from and how it is made. It all begins with a fragile flower, in a remote part of the planet. And follows farming and production methods that have largely remained unchanged for more than 5,000 years. From the cacao plantations to the chocolate manufacturing processes, there is so much to be discovered!

An extravagant and eccentric experience that immerses visitors in the vibrant world of Rosé. Created to entertain, yet not neglecting the educational aspect, this museum provides a different and unique experience in each room, creating moments that call for photographic clicks and social media sharing. For those who want to learn more about Rosé wine, the Pink Palace is engaging, attractive, and memorable. Children are entitled to grape juice instead of wine.

Ticket selection is made in real time.Accordingly, the WOW server informs the Customer in real time on the availability of the tickets when processing the sale.

The completion of the purchase process implies that the Customer acknowledges and expressly accepts these GeneralConditions. The data recorded by WOW is proof of the set of transactions carried out between WOW and the Customer.

If the purchase is made online, and as soon as a purchase is finished, an automatic email will be sent to confirm the transaction. The sale of tickets for the World of Wine experiences is only definitively concluded and only binds WOW after the sending of the automatic email reply to confirm the transaction (Confirmation Page).

The Confirmation Page and the ElectronicTicket are personal and non-transferable, so any misuse of the same is the sole responsibility of the Costumer.

Duplication or resale of the ConfirmationPage or of the Electronic Ticket prevents the access to the experiences.

It is the sole responsibility of theCostumer to confirm the data on the Confirmation Page and on the ElectronicTicket.

The Electronic Ticket is valid upon presentation of the identification document, if requested.

The total amount of the transaction already includes VAT at the legal rate in force.

Ticket prices for the World of Wine experiences are shown in Euros. WOW offers ticket sales for the following experiences and formats:

• Adult: €30
• Child: €15 (ages 5 to 12)
• Infant: €0 (ages 0 to 4)
• Valid for 72 hours
• Includes entry to all WOW museums, except the Atkinson Museum.

• Adult: €45
• Child: €23 (ages 5 to 12)
• Infant: €0 (ages 0 to 4)
• Valid for 72 hours
• Includes entry to all WOW museums, except the Atkinson Museum, plus a visit to the Taylor’s Visitor Centre.

• Adult: 20€
• Child: 9€
• Family: 45€

Tickets are valid for 72 hours.

• 10% discount vouchers for museums, museum stores and WOW restaurants with the code 10PROMO, only valid until December 31, 2026
• Promotions about International Museum Day, can only be used in our museums.

Tickets can be purchased at any TicketOffice through Cash payment, Debit Card, Credit Card, MB Way Apple OnlinePayment, VISA and MasterCard Bank Cards, ATM Reference, MB WAY or online, through VISA and VISA and MasterCard Bank Cards, ATM Reference, MB WAY.

Voucher Christmas Wine Experience

Terms of use:

• Each part of the voucher is for single use only, and both may be redeemed on different days;
• The restaurant discount is valid exclusively at Golden Catch or Root & Vine;
• The voucher can only be redeemed in person and is not valid for online purchases or advance bookings;
• The voucher is valid until 11th January 2026;
• The voucher is not valid for New Year’s Eve dinners held on 31 December.

When purchasing online, the Costumer will receive electronic tickets (in a PDF document sent to the Customer’s email)after payment validation. Customer must then print the Electronic Ticket previously sent by WOW via email. 

When purchasing at the World of Wine Ticket Offices, Customer will receive tickets printed at the time of the transaction.Copies of the tickets are not issued, including in the event of loss, theft or robbery. 

Security warning: each ticket has a unique bar code. The validity of the tickets is controlled and registered at the entrance, through a barcode reader at the entrance turnstiles. It is not possible for a Costumer to be admitted to an experience more than once with the same ticket. Reproduction of tickets is prohibited. Only the first person to present the ticket will be admitted to the experience, which assumes that this person is the legitimate ticket holder. Keep your ticket in a safe place. 

WOW may refuse entry to the event premises when several prints, reproductions, copies or imitations of a ticket are in circulation and when the holder of a print, reproduction, copy or imitation of the ticket has previously been given access to the event premises. WOW is not obliged to verify the identity of the person presenting the ticket to check that such person is actually the purchaser, nor to verify the authenticity of the said ticket. A ticket holder who is not admitted to the venue for any of the reasons mentioned above does is not entitled to a refund. 

WOW declines any responsibility for anomalies that may arise during the process of selling or printing electronic tickets, in the event of loss, theft or robbery, or even illegal use of the ticket purchased. In no case will a copy or certificate or a reissued ticket be delivered to Customer, in addition to the e-ticket sent by email to be printed by the Customer.

Tickets for WOW events or experiences are non-exchangeable and non-refundable.
Pursuant to paragraph (k) of article 17(1) of Decree-Law no. 24/2014 of 14 February, there is no right of withdrawal for contracts relating to the provision of leisure services that specify a particular date or period of performance.
Once purchased, the ticket shall be deemed final and valid exclusively for the date and experience indicated.
Should the event or experience not take place on the selected date for reasons attributable to WOW, WOW reserves the right to reschedule the event within a maximum period of two months from the originally scheduled date.
If, upon expiry of that period, rescheduling is not possible, the customer shall be entitled to a refund of the amount paid for the ticket. The refund shall be made within a maximum of sixty working days following notification of the impossibility of rescheduling.
In no other circumstances shall refunds or compensation be due for travel, accommodation, or any other costs incurred by the customer, including in cases of force majeure — understood as unforeseeable and unavoidable events beyond WOW’s control, including (but not limited to) fires, explosions, storms, floods, earthquakes, strikes, governmental actions, pandemics, or other natural or external causes that directly or indirectly prevent the event from taking place.
Refunds, when applicable, shall be issued exclusively to the original purchaser upon presentation of the corresponding physical or electronic ticket, together with proof of payment.
In the event of a no-show or non-use of the ticket by the customer on the indicated date and time, no refund shall be due.

Customer and User must respect and comply with these General Conditions. In particular, they shall comply with the following obligations: 

1) Refrain from introducing, storing or disseminating through the website any defamatory, obscene, insulting, xenophobic contents and/or any other nature contents which may breach the general principles of law and public order; 

2) Not to use false identities; 

3) Provide accurate personal data, email and addresses so that WOW can properly process the sale of tickets. 

It is thus expressly forbidden to its users to send messages or information that are insulting, misleading, defamatory, obscene or of illegal, defamatory, pornographic, scandalous, or any other content that breaches, in any way, the law, the right to privacy or intellectual or industrial property of third parties, as well as the release of any information that may be harmful to third parties or to the website owner.WOW will collaborate with any law enforcement authority which may order the disclosure of the identity of any person who releases such contents. 

Customer is responsible for the accuracy of the data communicated to WOW. 

WOW declines any responsibility for any delay or impossibility in the processing of the sale of tickets, due to error or insufficiency of the data communicated by Customer, and also declines any responsibility for damage that may arise as a result of using the websitewww.wow.pt or any other linked websites. 

Likewise, no guarantee shall be given that the website access will be uninterrupted or free from errors, viruses or any other harmful material and is not subject to complaints, penalties, damage or expenses that may arise from either its use or incapacity or even from unauthorised access or change of the web address thereof. 

WOW reserves the entitlement to make changes and corrections, suspend or close this website when it deems appropriate and without the need for prior notice to any user. 

This exemption is not intended to limit the responsibility of WOW, nor to exclude its liability in cases where such liability is legally attributed. 

Note: children under 12 years old must be accompanied by an adult.

The content of the website www.wow.pt, including images, text, advertising, audio, video or other materials, is protected by Copyright and Related Rights, under the general terms of the law and by national and international legislation for Intellectual Property Protection, and it is not permitted to display, reproduce, modify or transfer the contents of the website in any way, whether for public or commercial purposes, without the prior and express written consent of HILODI – HistoricLodges & Discoveries, S.A. 

The authorised usage by law is exempted from this prohibition, provided that its origin is clearly identified. Some parts of the website may contain images or videos protected by the copyright of their suppliers. 

The use of this website for illegal purposes or any other purpose that may be harmful to the image of HILODI –Historic Lodges & Discoveries, S.A. is expressly forbidden.

HILODI-HistoricLodges & Discoveries, S.A. is committed to protect your personal data, which will be processed in accordance with the Privacy Policy, available here.

These General Conditions are subject to thePortuguese law. All ticket purchases made on the website www.wow.pt are subjectto the Portuguese legislation. In the event of a dispute arising from theinterpretation, application, execution, termination of the said purchases shallbe referred to Arbitration to the Consumer Information Centre in Oporto –Centro de Informação de Consumo e Arbitragem do Porto.

Rua Damião deGóis, 31, Loja 6, 4050-225 Porto

Telephone: +351 22 550 83 49 / +351 22 50297 91 | Fax: +351 22 502 61 09

Email: [email protected]